Cleaner Hero
Support Privacy Policy Terms of Use
Support Privacy Policy Terms of Use

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Find answers to common questions or get in touch with our support team.

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FAQ

Check our frequently asked questions below for quick answers to common issues.

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Frequently Asked Questions

Cleaner Hero uses advanced image analysis algorithms that run entirely on your device. It compares visual features of your photos to group similar ones together, making it easy to keep the best shot and remove duplicates.

No, absolutely not. All photo scanning and processing happens locally on your device. Your photos never leave your phone, ensuring complete privacy and security.

When you delete photos through Cleaner Hero, they are moved to the "Recently Deleted" album in your Photos app, where they remain for 30 days before being permanently removed. You can recover them from there within that period.

To cancel your subscription, go to Settings → Apple ID → Subscriptions on your iPhone. Find Cleaner Hero in the list and tap "Cancel Subscription." Your premium features will remain active until the end of the current billing period.

Photo library access is essential for Cleaner Hero to scan your photos and videos to identify duplicates, similar images, and large files. This access is only used locally on your device and your media is never shared or uploaded.

If you've previously purchased a subscription or premium features, you can restore your purchase from the app's settings. Look for the "Restore Purchases" option. Make sure you're signed in with the same Apple ID you used for the original purchase.

Cleaner Hero
Support Privacy Policy Terms of Use